Provide swift responses to employee queries with our automated helpdesk ticketing system.
Leverage historical data and activities to efficiently manage issues and queries. Gain valuable insights into employee grievances through automated reports, and maintain a record of all inquiries to continuously enhance your processes.
Allow employees to submit their queries with a single click. Convert emails into tickets, assign them to the right team member, and customize support forms – all from one centralized platform.
Specify which queries or requests will be assigned to specific team members. Categorize inquiries based on departments such as HR, Finance, IT, and more.
Assign tickets, track response times, and gain an analytical overview of assigned, pending, and unresolved tickets with predefined workflows. Monitor the time taken to resolve each query.
